General
Claim for indemnity, customer complaint or praise is to be made to the Claims Service in written form alone. Please fill out "Claim Report" to be submitted together with other relevant documents either by postal service or e-mail to:
- JAT Airways
- Claim Service
- Bul. Umetnosti 16, 11 070 Novi Beograd
- e-mail: claims@jat.com
- Phone: + 381 11 2010 662; + 381 11 2010 696
- Fax: + 381 11 21 42 448
Download "Claim Report" (.doc) here
Claim for Indemnity
Claim for Indemnity may be submitted in the event checked baggage is damaged, delayed, lost or items are missing from checked baggage or in the event extra expenses were sustained due to unforeseen situations during travel.
In addition to filled-out "Claim Report", submitting the following documents is also required:
- copy of air ticket
- copy of boarding pass
- baggage tag(s)
- notice of report made to Lost and Found Service office at airport
- receipt(s)/proof of purchase
- image(s) of damaged luggage
- copy of checking account payment card
Complaint
In the event of unsatisfactory customer service, complaint may be lodged with the Claims Service. In addition to filled-out "Claim Report", submitting the following documents is also required:
- copy of air ticket
- copy of boarding pass
- receipt(s)/proof of purchase (if any)
- copy of checking account payment card
Praises / Comments / Suggestions
If you wish to post praise, comment or suggestion that would assist us in upgrading the way we do things and help meet our passengers’ requests, please submit - in addition to "Claim Report" - also the following documents:
- copy of air ticket
- copy of boarding pass
| 
